I’m hoping service improves. I wanted to use Service Master as I had previously in another location and was very happy with their service. Several contractors assured me that they have a wonderful reputation. So far it has taken me a week and at least 3 phone calls to get someone out to do an estimate. In spite of giving a detailed explanation over the phone about the water issue the fellow arrived without the necessary equipment to gauge dampness. He had to go get the equipment and return to the house. I am hoping that the estimate is fair and that the efficiency of service improves in order to restore my faith in this company
My claim was started March 30th and my home is just getting back to normal from that time. The ice storm caused water to flood my basement and damage walls, furniture and carpet flooring. The emergency crew that came were very good and stayed until Late that night to clean out what was wet. They made lists of my stuff that was damaged but a lot of things were missed. Once that was completed, a representative came in April sometime to assess the damage and put an estimate together from what I was told . To this day I haven’t seen the estimate total and the restoration is now complete. For months I was told they didn’t have a contractor to fix my basement. Just recently they sent a company here. The guys were amazing. The owner himself (Jesse @Exclusive) was very helpful and explained the process in which he was going to complete the repairs and the timeline. His communication was excellent and kept me in the loop for all duration on the project. He even removed and disposed of damaged furniture that was left from the first crew. The flooring contractor (modern carpets) were also very good. He came in when Jesse was here and they both collaborated and got everything ready for me. The unfortunate downside to this was timing. It took very long and communication from service master was lacking with many emails and questions unanswered. The very upside is their trades they used at my home. These guys were very knowledgeable and skilled and without them my home would still be in disarray. I thanks Jesse (exclusive) and Leanne(modern) for getting my basement back to where it was! Thank you.