ServiceMaster of Muskoka was s complete nightmare to deal with. Initially, they responded quickly and completed the emergency remediation work, which gave us confidence to move forward with them for the repairs. Unfortunately, our experience changed dramatically after we signed the contract. Communication became almost non-existent. Over a period of 13 weeks, we received little to no meaningful updates, no clear timeline for the work, and repeated attempts to get information were often completely ignored. When we were able to reach someone, the interactions were frequently dismissive, rude, or evasive. We understand that construction and restoration companies can be busy, especially during peak season. However, basic communication and realistic expectations would have gone a long way. Instead, we were left waiting for months with no clear understanding of when work would begin or progress. After 13 weeks without adequate communication or a workable timeline, we decided to terminate the contract and hire another company. Based on our experience, I would not recommend ServiceMaster of Muskoka.
We had a breakin at our house and they broke through our Patio doors. Service Master were so reposnive and come down the same evening and boarded our patio door. They answer the phone everytime and their project coordinator Anthony was great to deal with.
Fast and friendly service. Easy to get a hold of for any questions. Highly recommend!
had them out 4 weeks ago for a flooded basement. I am not getting any return calls from Kim .I want to know when she will be sending bills to CAA(who also are not returning my calls) so they can forward money to me to do my own renovations. Will think twice about another company if this happens again